Find clear answers to the questions that matter most.
Everything you need to know about AMAZ Fragrance, all in one place.
Frequently asked questions
Orders & Shipping
1. Where do you ship, and how long does delivery take?
We currently ship across India.
Orders are typically processed and dispatched within 1–2 business days after being successfully placed. Delivery usually takes 3–10 business days, depending on your location. Once your order has been dispatched, you’ll receive a tracking link so you can follow its journey.
Please note that processing time is separate from shipping time and may vary slightly during peak seasons, public holidays, or unforeseen circumstances.
2. How can I track my order?
As soon as your order is dispatched, we’ll send you a tracking link via your registered email or mobile number so you can stay updated on its journey.
You can also track your order anytime through the Track Order section on our website by entering your Order ID and billing email address.
If you need any assistance, our support team is always happy to help.
3. What should I do if my order arrives damaged, incorrect, or incomplete?
If your order arrives damaged or you receive an incorrect product, please notify us within 48 hours of delivery.
To help us verify your request, an uninterrupted unboxing video recorded from the moment the sealed shipping package is opened, along with clear photographs of the product, is mandatory.
Please note:
Claims submitted without a complete unboxing video and supporting images may not be eligible for review.
Claims submitted after 48 hours of delivery may not be accepted.
Once your request has been verified, our team will guide you through the replacement process.
4. What payment methods do you accept?
We accept a range of secure payment methods, including UPI, debit and credit cards, net banking, and other popular digital payment options available at checkout.
Cash on Delivery (COD) is currently not available.
5. Can I cancel or modify my order after placing it?
Standard Orders Orders can only be cancelled or modified before they are processed for dispatch. Once an order has been shipped, it can no longer be cancelled or changed. If you’d like to make any changes to your order, please contact us as soon as possible at info@shopamazindia.com, and we’ll do our best to assist you.
Personalised Bulk Orders As each order is designed and produced specifically for your requirements, personalised bulk orders cannot be cancelled or modified once payment has been received and the order has been confirmed.
Products
6. How long do these fragrances last?
The longevity of a fragrance can vary depending on factors such as skin type, weather, clothing, and individual body chemistry. Under typical conditions, our Perfumes generally last around 5-6 hours, while our Roll-Ons can last approximately 8-9 hours.
For the best experience, apply your fragrance as recommended and store it in a cool, dry place away from direct sunlight. Proper application and storage help maintain both its performance and quality.
7. Are these fragrances suitable for everyone?
Yes. Our fragrances are thoughtfully crafted to be enjoyed by everyone, regardless of gender.
The Roll-On is formulated for direct application to the skin, while the Perfume can be applied to both skin and clothing, depending on your preference. If you have particularly sensitive skin, we recommend performing a patch test before regular use.
8. Are your fragrances cruelty-free and IFRA compliant?
Absolutely.
All our fragrances are 100% cruelty-free, and the fragrance oils used in our products comply with IFRA (International Fragrance Association) standards, ensuring they meet internationally recognised safety guidelines.
9. How should I store my fragrance, and what is its shelf life?
To preserve the quality of your fragrance, store it in a cool, dry place away from direct sunlight, excessive heat, and humidity.
When stored correctly, your fragrance will maintain its quality throughout its shelf life. Please refer to the product packaging for the specific expiry or best-before information.
10. Are these fragrances travel-friendly?
Yes.
Whether you’re commuting, travelling, or simply heading out for the day, our fragrances are designed to fit seamlessly into your routine. Their compact and easy-to-carry formats make it convenient to keep your favourite fragrance close, wherever you go.
11. Do you offer samples or discovery sizes?
At the moment, we do not offer individual samples or discovery sets.
However, we’re always exploring new ways to help you experience AMAZ, and any future launches or sample offerings will be announced through our website and social media channels.
Returns & Exchanges
12. Can I return or exchange my order?
Due to the nature of fragrance products, returns and exchanges are only accepted in specific situations, such as receiving a damaged, defective, or incorrect item.
Please refer to our Returns & Exchanges Policy for complete details.
13. What if I receive a defective or incorrect product?
If you’ve received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number, clear photographs, and an unboxing video of the product.
We’ll review the issue promptly and arrange a suitable resolution
Personalisation
14. Do you offer personalised or bulk orders?
Yes. We offer complimentary personalised packaging on eligible bulk orders for occasions such as weddings, corporate gifting, celebrations, events, and more.
To learn more about the process, minimum order quantities, timelines, and customisation options, please visit our Personalisation page or get in touch with us directly.
